Dalam bidang E-Gov ternyata Indonesia sampai tahun 2007 baru nangkring pada ranking 170 dari 198 negara yang diteliti. Anda tidak percaya? Silakan amati tabel berikut yang merupakan kajian dari tim pimpinan Darrell M. West (pengarang: Digital Government: Technology and Public Sector Performance, Princeton University Press, 2005) dari Brown University. Data lengkap telusuri di http://www.InsidePolitics.org/egovtdata.html
E-Government Country Rankings, 2007 (with 2006 in parentheses)
Untuk itu contohlah beberapa negara yang mendapatkan Best Practices of Top Government Sites, 2007. Mengapa dan bagaimana mereka kok bisa? Dan, mengapa dan bagaimana kita (Indonesia: Pemerintah dan rakyatnya) kok belum bisa ………
1. South Korea
South Korea earned the top spot among international e-government websites mainly on the strength of its online services. Every site surveyed contained online services, most notably the portal site, which contained in excess of eight hundred services. Not only do these sites contain a wealth of information and services, they are aesthetically pleasing and easy to navigate. In addition, the user experience is enhanced by large amount of multimedia content and interactive features offered. Most sites feature multimedia content, in the form of audio or video clips. Interactive features include almost universal use of feedback forms, user personalization, updates, and PDA access. Every site surveyed also contained some form of privacy policy.
2. Singapore
Singapore’s online government, SINGOV, boasts the slogan “Integrity, Service, Excellence,” and has proven true to those words. We ranked 32 sites for Singapore and it’s high scores placed this nation second in the world for effective e-Government. Singapore’s high rankings include 73 percent of its sites having online services, and all sites assessed had publications, databases, privacy policies and security policies. Forty-seven percent met the standards of W3C disability accessibility. The portal site is well-organized, with sections divided for “Government,” “Citizens & Residents,” “Businesses,” and “Non-Residents.” It also has useful links, an advanced site search engine, an RSS news feed, and a place where users can rate the website. They aim for “citizen-centric” services that target what people need and how to provide these easily online. The portal lives true to this service goal by providing 75 services available on their portal alone.
3. Taiwan
Taiwan’s MyEGov portal website is a well-organized, fully personalized online experience. It’s clean-cut appearance and colorful portal page adds to an overall effective online presence. We rated 26 different government sites set up by Taiwan. Fifty percent of these sites coded had online services. Taiwan scored 100 percent in the criteria of Publications, Databases, Privacy Policies, and Security Policies, meaning that all of the 26 sites rated had theses criteria included in each site. Half of its sites met W3C disability standards. Taiwan was far above average in having many difference services accomplishable entirely online. Sixty-six of such services were available from the portal website alone. Taiwan’s high ranking in the world reflects a nation that is technologically advanced and aware of the importance of e-government service today.
4. United States
The portal site of USA.gov, formerly FirstGov.gov, is an extensive database of useful information, links to state and federal agencies, and well over one hundred online services. USA.gov’s personalization by user type and search capabilities allow for easy access to this wealth of information. Unlike some other countries, most U.S. governmental sites do not follow a standard template, but most are well-designed and frequently updated. While some U.S. sites featured more services than others, almost half offered some kind of fully-executable online service. The presence of privacy policies and compliance with accessibility standards were also common among U.S. sites. In addition, many of these sites offered multimedia, in both audio and video form.
5. Great Britain
Great Britain’s online government system is well organized to provide citizens with the services they require. Their portal site boasts links that take you directly to some of the most popular online services and also organize a section of services based on population sects, links for “Young People,” “Parents,” “Disabled People,” “Over 50s,” “Britons living Abroad,” and “Caring for someone.” They also have a service menu link, “Do It Online,” that takes you to the over 25 government services that can be executed entirely over the Internet. Great Britain’s online government services make it easy to contact your local government, seek technological help, and search for information. Of the 26 British government sites accessed, 59 percent have online services, 96 percent have online publications and 89 percent have databases. They were also far above average in their site security development, with 89 percent of sites having privacy policies and 67 percent having security policies. The British sites stood out in terms of accessibility, with many sites available in foreign languages and 70 percent meeting the standards of W3C disability accessibility.
